Subscribe2Ride — Privacy Policy & Communication Terms
Last Updated: April 1, 2026
Privacy Policy
Subscribe2Ride ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.
Information We Collect
When you interact with Subscribe2Ride, we may collect the following personal information:

• Full name

• Email address

• Phone number (including mobile)

• Mailing address and delivery address

• Payment and billing information

• Vehicle preferences and reservation details

• Driver's license information

• Communications you send to us (emails, texts, form submissions)

• Device and browser information when visiting our website

• Location data when relevant to service delivery

How We Use Your Information
We use the information we collect to:

• Process and manage your membership and reservations

• Communicate with you about your account, bookings, deliveries, pickups, and vehicle status

• Send appointment reminders, booking confirmations, and service updates

• Process payments and manage billing through our payment provider (Stripe)

• Send promotional offers, sales events, and company news (with your consent)

• Improve our services, website, and customer experience

• Comply with legal obligations

How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Payment processors (Stripe) to process transactions

• Service providers who assist in our operations (email/SMS platforms, fleet management tools)

• Legal authorities when required by law or to protect our rights

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to Subscribe2Ride.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is never stored on our servers.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.
Your Rights
You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of promotional communications at any time

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at the information provided below.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of your information. Subscribe2Ride does not sell personal information. To submit a CCPA request, contact us using the information below.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.
Children's Privacy
Subscribe2Ride does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
SMS/Text Message Terms and Conditions
By providing your mobile phone number and opting in to receive text messages from Subscribe2Ride, you agree to the following terms:
Consent to Receive Messages
By submitting your phone number through our website, registration forms, member portal, or by texting a keyword to our number, you expressly consent to receive recurring automated text messages from Subscribe2Ride. These messages may include:

• Reservation confirmations and reminders

• Delivery and pickup notifications

• Vehicle status updates

• Account and billing alerts

• Promotional offers, sales events, and company news

• Pre-authorization and payment notifications

Message Frequency
Message frequency varies depending on your account activity and preferences. You may receive up to 10 messages per month. During active reservations, message frequency may increase for delivery coordination, status updates, and pickup scheduling.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Subscribe2Ride is not responsible for any charges imposed by your wireless provider.
Consent Is Not Required for Purchase
Your consent to receive text messages is not a condition of purchasing any goods or services from Subscribe2Ride. You may opt out at any time without affecting your membership or ability to use our services.
How to Opt Out
You may opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us

• Contacting us by email or phone (see contact information below)

After opting out, you will receive one final confirmation message. No further text messages will be sent unless you opt back in. Please allow up to 10 business days for your request to be fully processed.
How to Get Help
If you need assistance or have questions about our text messaging program, reply HELP to any message or contact us using the information below.
Supported Carriers
Our text messaging service is supported by all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier support may vary. Subscribe2Ride is not liable for delayed or undelivered messages caused by carrier issues.
Messaging Hours
We will only send text messages between 8:00 AM and 9:00 PM in your local time zone, unless the message is a direct response to a communication you initiated.
Email Communication Terms
By providing your email address through our website, registration forms, or member portal, you agree to receive email communications from Subscribe2Ride.
Types of Emails
You may receive the following types of emails:

• Transactional emails: Reservation confirmations, payment receipts, delivery/pickup notifications, account updates, and password resets. These are essential to the operation of your account and cannot be opted out of while your account is active.

• Promotional emails: Sales events, special offers, company news, new service announcements, and seasonal updates. You may opt out of these at any time.

How to Opt Out of Promotional Emails
You may unsubscribe from promotional emails at any time by:

• Clicking the Unsubscribe link at the bottom of any promotional email

• Contacting us by email or phone (see contact information below)

Opting out of promotional emails will not affect transactional emails related to your active membership or reservations.
Anti-Spam Compliance
Subscribe2Ride complies with the CAN-SPAM Act. All promotional emails will include:

• A clear identification that the message is an advertisement (where applicable)

• Our valid physical mailing address

• A clear and conspicuous way to opt out of future emails

• Prompt processing of opt-out requests (within 10 business days)

We will never send you deceptive subject lines or use misleading header information.
Contact Information
If you have any questions about this Privacy Policy, our SMS terms, our email communications, or wish to exercise any of your rights, please contact us:
Subscribe2Ride Phone: (562) 286-6600 Email: info@subscribe2ride.com Website: www.subscribe2ride.com
By using Subscribe2Ride's services, providing your contact information, or opting in to receive communications, you acknowledge that you have read and agree to this Privacy Policy and the SMS and Email Communication Terms outlined above.